Docsure Privacy Policy

At Docsure, Inc. ("Docsure," "we," "our," or "us"), we respect your privacy and are committed to being transparent about how we handle your information. This Privacy Policy explains how we collect, use, and share your personal information when you use our websites, mobile applications, and related services (collectively, the "Services").

By using Docsure, you agree to the practices described in this Privacy Policy. If you’re using Docsure on behalf of someone else (like a family member or dependent), you confirm you have the authority to accept this Policy on their behalf.

1. What This Policy Covers

This policy applies to all users of Docsure’s Services, whether or not you’ve created a Docsure account.

2. Personal Data We Collect

Depending on how you interact with Docsure, we may collect:

Contact Info: Name, email, phone, mailing address.
Identifiers: IP address, device IDs, browser type, operating system.
Usage Info: Pages visited, session duration, clicks, referring site.
Demographics: Age, gender, zip code (if you share them).
Health & Appointment Data: Reason for visit, provider info, medical history, insurance details.
Payment Info: Last 4 digits of card, card type, billing address..
Sensitive Info: Race, sexual orientation, gender identity (only if voluntarily provided).

3. How We Collect Information

Directly from you: When you create an account, book an appointment, fill out a form, or contact us.
Automatically: Via cookies, mobile identifiers, and analytics tools when you use our Services.
From third parties: Healthcare providers, insurers, analytics platforms, ad partners.

4. Why We Use Your Information

To provide, personalize, and improve our Services.
To help schedule appointments and deliver support.
To communicate with you (e.g., confirmations, reminders).
For analytics, fraud prevention, and system security.
To comply with legal obligations.

5. When and How We Share Your Data

We may share your data with:

Healthcare Providers to schedule or manage appointments.
Service Providers (e.g., payment processors, hosting, support).
Analytics & Advertising Partners (for insights or marketing, with opt-out options).
Insurance Partners to check eligibility or coordinate billing.
Health Information Exchanges if applicable to your care.
Law enforcement when required by law.
Third-party platforms (if you use social logins like Google or Apple).

We do not sell your personal information for monetary gain. Some data sharing may qualify as "selling" or "sharing" under certain privacy laws—but you can opt out.

6. Cookies and Tracking Technologies

Docsure uses cookies and similar tools to:

Remember you and your preferences.
Understand how you use our Services
Improve and secure the experience
Deliver relevant ads (with consent)

You can manage cookie preferences in your browser or opt-out through the "Your Privacy Choices" page on our website.

7. Data Security & Retention

We use industry-standard security measures to protect your personal data. While we do our best to keep your info safe, no system is 100% secure.

We retain your information as long as needed to provide our Services and for legitimate business purposes (like legal compliance or dispute resolution). When no longer needed, we securely delete or de-identify it.

8. Children’s Privacy

We use industry-standard security measures to protect your personal data. While we do our best to keep your info safe, no system is 100% secure.

9. Your Rights & Choices

Depending on your location, you may have rights to:

Access or delete your data
Correct inaccurate information
Opt out of sharing for advertising
Limit the use of sensitive personal info

You can exercise these rights by contacting us through our website. We’ll respond within the timeframes required by law.

10. Updates to This Policy

We may update this Privacy Policy as our practices or laws change. If we make material changes, we’ll notify you via email or on our website. Your continued use of Docsure means you accept the updated Policy.